AI Transparency & Legal Addendum

This page provides ready‑to‑use transparency language and a concise contract addendum summary to support compliance with the EU AI Act when deploying Clerk.io’s AI features. Where details already exist (privacy, DPA, terms), we link to those documents.

End‑user transparency

You should inform end users when content is ranked or selected using automated systems.

Suggested copy (adapt to your tone and jurisdiction):

• On-site modules (search/recommendations): “Some results on this page may be automatically ranked to improve relevance based on your activity on our site.”
• “Why this result”: Provide an explanation pattern such as “Shown because it’s similar to items you viewed and is popular this week.”
• Email drafts with AI assistance: “Draft generated with AI and reviewed by our team.”

If you enable optional LLM features, disclose that an external provider processes the input text to generate suggestions. See:

• Privacy Policy – AI features powered by OpenAI
• Sub‑processors – Large Language Model Inference

Contract addendum (summary)

This summary allocates responsibilities and references binding documents. It is not a substitute for your contract. Work with your legal counsel to incorporate the following points into your agreement.

1. Roles and purpose
2. Clerk.io acts as provider of AI systems for retail personalization; customer is the deployer.
3. Intended purpose excludes Annex III high‑risk uses.
4. Information and cooperation
5. Clerk.io provides product documentation, sub‑processor notices and monitoring interfaces.
6. Customer provides accurate integration data and promptly reports incidents/complaints.
7. Human oversight
8. Customer maintains approval workflows (e.g., for marketing emails) and can override or disable modules at any time.
9. Logging and access
10. Customer enables logging/exports necessary for audits; Clerk.io maintains platform logging in accordance with its security program.
11. Incidents and notifications
12. Parties notify each other without undue delay about security or serious incidents relevant to the AI deployment.
13. Sub‑processors and cross‑border transfers
14. Sub‑processors are disclosed with prior notice; international transfers rely on valid safeguards.
15. Prohibited uses
16. Customer will not deploy Clerk.io systems for Annex III high‑risk decisions or otherwise unlawful purposes.

Authoritative references:

• Data Processing Agreement
• Terms of Service
• Privacy Policy
• Sub‑processors

Notices and contact

For security and compliance inquiries, contact: support@clerk.io. For privacy inquiries, contact: support@clerk.io.